Privacy Policy

1. Introduction

Orison Temps ("we", "us", "our") operates at 38 Jalan Hang Tuah, 75300 Melaka, Malaysia. This policy describes how we handle personal information collected through our website and in the course of providing watch repair and preservation services.

We take privacy seriously and collect only what is necessary to communicate with you and carry out agreed work. Questions about this policy can be directed to [email protected].

2. Data We Collect

We may collect the following types of personal data:

• Contact information: Your name, email address, and phone number when you submit an enquiry form or contact us directly.
• Service records: Details about your watch and the work requested, including photographs taken as part of our condition documentation process.
• Usage data: Anonymous information about how our website is used, collected through cookies where you have provided consent.

Legal basis: Contact and service data is processed on the basis of your consent (when you submit a form) and for the performance of a service contract. Website analytics is processed on the basis of consent via our cookie preferences tool.

3. How We Use Your Data

• To respond to enquiries and provide information about our services
• To carry out agreed watch repair or preservation work
• To contact you about your service during turnaround, including any changes to scope or pricing
• To maintain service records for our own reference and for insurance purposes
• To understand how our website is used and improve it (analytics, with consent only)

We do not use your data for unsolicited marketing. We do not share your information with third parties except where required by law or necessary to carry out a service (for example, a parts supplier who requires a shipping address).

4. Data Retention

Contact enquiries that do not proceed to a service are retained for six months, then deleted. Service records — including condition surveys and photographs — are retained for five years from the date of service, for insurance and provenance purposes. You may request deletion of your records at any time by contacting us at the address below; requests related to active insurance coverage may be subject to a minimum retention period.

5. Data Protection Measures

Records are stored on password-protected systems accessible only to workshop staff. Physical records are kept in a locked filing area. Service photographs are stored on an encrypted local drive that is not accessible remotely.

In the unlikely event of a data breach affecting your personal information, we will notify you within seventy-two hours of becoming aware of the incident.

6. Cookies

Our website uses cookies as described in our Cookie Policy. Essential cookies are required for the site to function. Optional analytics and preference cookies are only set with your consent.

7. Third-Party Services

Our website may use Google Analytics (with your consent) to understand usage patterns. Google operates under its own privacy policy. We do not use advertising networks or social media tracking pixels. The map embedded on our home page is served by Google Maps; visiting that section of the page will result in a request to Google's servers.

8. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of other websites and encourage you to review their policies before sharing personal information.

9. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, and subject to applicable conditions, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to retention requirements)
• Withdraw consent for optional data processing at any time
• Lodge a complaint with the Department of Personal Data Protection Malaysia

To exercise any of these rights, write to us at [email protected]. We will respond within fourteen working days.

10. Children's Privacy

Our services are directed at persons aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have received information from a minor, please contact us so that we can remove it promptly.

11. Policy Updates

We may update this policy from time to time. Material changes will be noted on this page with a revised "Last Updated" date. Continued use of our website following a change constitutes acceptance of the revised policy.

12. Contact

For privacy-related questions or requests:

Orison Temps
38 Jalan Hang Tuah, 75300 Melaka, Malaysia
Email: [email protected]
Phone: +60 6-2836 4172